Shipping policy

Welcome to Kayola Store! Our Shipping Policy is designed to provide you with clear information on our shipping procedures and delivery expectations.

1. Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We offer worldwide shipping to bring Kayola's unique products to customers around the globe.

3. Shipping Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your orders. The available shipping methods, along with estimated delivery times, will be displayed at checkout.

4. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package as it makes its way to your doorstep.

5. International Shipping: For our international customers, please be aware that additional customs fees, taxes, or duties may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient.

6. Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for items shipped to incorrectly provided addresses.

7. Delays and Incidents: While we strive to ensure timely deliveries, unforeseen circumstances such as customs delays or natural disasters may impact delivery times. We appreciate your understanding in such situations.

8. Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at info@kayola.store. We will work with the shipping carrier to investigate and resolve the issue.

9. Undeliverable Packages: In the event that a package is undeliverable and returned to us, we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Contact Us: If you have any questions or concerns regarding our Shipping Policy, feel free to reach out to us at info@kayola.store. We are here to assist you.

Thank you for choosing Kayola Store. We appreciate your business and hope you enjoy your shopping experience with us!